Shipping policy
Shipping Policy
Last updated: October 1, 2026
At Radiant S&J, we are committed to getting your order to you as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Orders are not processed or shipped on weekends or U.S. holidays. During periods of high order volume, promotions, or holidays, processing times may take longer than usual.
Once your order has shipped, you will receive a confirmation email with tracking information, when available.
Shipping Times
Estimated delivery times begin once your order has been shipped:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days, when available
Please note that shipping times are estimates and are not guaranteed. Delivery times may vary depending on the carrier, destination, weather, holidays, and other circumstances outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on your shipping address, order size, and the shipping method selected.
Any available free-shipping promotions will be clearly displayed on our website or at checkout.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice that your shipping address is incorrect, please contact us as soon as possible at:
We will do our best to update the address before the order ships. However, we cannot guarantee that changes can be made once an order has been processed or shipped.
Radiant S&J is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
Delayed or Lost Packages
Once an order has been shipped, it is handled by the shipping carrier.
If your tracking information shows that your package is delayed, please allow additional time for delivery and contact the carrier directly when appropriate.
If your package is marked as delivered but you have not received it, please first check around your delivery location and with household members or neighbors. You may also contact the shipping carrier for additional information.
If you still cannot locate your package, contact us at syjradiant@gmail.com, and we will do our best to assist you.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
Please provide your order number and clear photos of the damaged package and product so that we can review the situation and determine the appropriate solution.
International Shipping
At this time, Radiant S&J ships to the United States only, unless otherwise stated at checkout.
International shipping availability may be added in the future.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
Radiant S&J
Email: syjradiant@gmail.com
Phone: +1 240 425-2453
Business Address: 12933 Clarks Crossing Drive, Clarksburg, MD 20871, USA
We appreciate your business and thank you for choosing Radiant S&J.
Esta es exclusivamente la política de envío; no incluye devoluciones ni reembolsos.